While cryptocurrency transactions happen within a few minutes and work 24/7/365, bank transfers happen only during the bank processing times and cross border transactions take some time. It's not in our hands to make that faster.
The SEPA transactions are usually processed within 1-3 business/working days. However, they are mostly processed within 24 hours or even on the same day.
If everything was done according to the instructions you were provided with, then your deposit will be automatically credited to your user account. As soon as the funds are available on your Kriptomat account, you will get an email and SMS notification.
Please allow 5 business days to assume something went wrong with your transaction. If your funds are not credited after 5 business days you may contact us anytime.