Overview
Starting April 30, 2026, Kriptomat will apply a monthly Inactive Account Administration Fee of €7.99 to accounts that have been inactive for an extended period.
This fee applies only to accounts that meet the inactivity criteria outlined below.
When is an account considered inactive?
Your account is considered inactive if no qualifying transaction has been completed for a continuous period of 12 months.
The 12-month period is calculated on a rolling basis, meaning your account status is assessed continuously.
✔️ What counts as activity?
The following actions will keep your account active:
Buying cryptocurrency
Selling cryptocurrency
Exchanging crypto
Using KriptoEarn
Using Intelligent Portfolios
❌ What does NOT count as activity?
These actions do not count toward activity:
EUR deposits or withdrawals
Crypto withdrawals
Holding assets without trading
Cancelled or failed transactions
System or internal account actions
How does the fee work?
A fee of €7.99 per month may be applied once your account becomes inactive
The fee is charged monthly until activity resumes or the balance is depleted
The fee is deducted from your available EUR balance
If there is not enough EUR available:
A small portion of your crypto assets may be converted to cover the fee
Conversion is done at the current market rate, using standard fees and processes
Important notes
The fee will never exceed your total account balance
If your balance is lower than €7.99, only the remaining balance will be charged
If your balance is fully used, your account may be closed in accordance with our Terms of Service
How to avoid the fee
Simply complete any qualifying transaction (such as a buy, sell, or exchange).
This will:
Reset your inactivity period
Keep your account active
Stop any future inactivity fees
Why is this fee applied?
The Inactive Account Administration Fee helps cover the ongoing costs of maintaining inactive accounts, including:
Security and safeguarding of assets
Compliance and regulatory obligations
Account maintenance and support
If you have any questions or need help reactivating your account, our support team is here for you.