Here at Kriptomat, we are dedicated to providing the best possible help for our customers.
If you have any questions about Kriptomat, simply visit our Help Center where you can search for articles using the search box at the top of the page. To make things easier, we split all the articles into sections:
- Getting Started
- Identity Verification Guide
- Buy & Sell
- Funding - EUR Deposit and Withdrawal
- Wallet Services
- Limits and Fees
- Kriptomat Referral Program
- Crypto World Basics
- Loyalty & Rewards Program
Still didn’t find what you’re looking for?
We've got you covered! Kriptomat offers direct chat support. Look for a green chat icon that is located on the bottom right side of every page.
When you click on the icon, you can either search for articles or start a chat with our friendly support staff. Simply click the "New conversation" button and we will be glad to assist you.
Our multi-language support team is available to answer any of your questions through our chat support Monday-Friday, 9am-6pm CET.
During this time a member of our team will typically get back to you within 10 minutes of your inquiry so we can provide assistance when you need it the most. If you write to us outside of that time period a member of the Customer Support Team will always get back to you within one (1) business/working day.
Limited chat support is available in the evenings and during the weekends.
Security note: Kriptomat does not offer phone support at the moment. If someone contacts you via phone claiming that they are part of our support team, please let us know about it immediately.
Kriptomat will never ask you to share usernames or passwords!