Security

17 articles in this collection
Written by Kriptomat Support Team and Martina

Is Kriptomat safe to use?

About our security.

Written by Kriptomat Support Team
Updated over a week ago

Why am I logged out of my Kriptomat account?

Why you are logged out after 15 minutes of inactivity.

Written by Kriptomat Support Team
Updated over a week ago

Is it safe to share my wallet address(es) publicly?

Do you want to receive crypto from a friend and are apprehensive about sharing your wallet address?

Written by Kriptomat Support Team
Updated over a week ago

How to change my password?

A step-by-step guide on how to change your password.

Written by Kriptomat Support Team
Updated this week

What if I forget my password?

A step-by-step guide on how you can reset your password if you have forgotten it.

Written by Kriptomat Support Team
Updated this week

What is two-factor authentication (2FA)?

What is 2FA and why you must use it.

Written by Kriptomat Support Team
Updated over a week ago

How to enable Google two-factor authentication (2FA)?

A step-by-step guide on how to set up Google Authenticator.

Written by Kriptomat Support Team
Updated this week

How to disable Google two-factor authentication (2FA)?

A step-by-step guide on how to disable Google Authenticator.

Written by Kriptomat Support Team
Updated this week

How to recover Google two-factor authentication (2FA)?

How to recover my Google Two-Factor Authentication if I lose access to my device?

Written by Kriptomat Support Team
Updated over a week ago

What can I do if I lose access to my Google Authenticator and I don't have backup codes?

How to change the two-factor authentication from Google Authenticator to SMS

Written by Kriptomat Support Team
Updated over a week ago

What can I do to make my Kriptomat account more secure?

Additional security recommendations from the Kriptomat team.

Written by Kriptomat Support Team
Updated over a week ago

How to verify a new device?

How and why you can verify your login from a new device or a new location.

Written by Kriptomat Support Team
Updated over a week ago

What if I don't receive a device verification email?

Here is what you can do if you don't receive the device verification email.

Written by Kriptomat Support Team
Updated over a week ago

Additional confirmation of a bank deposit

What is IDCP, why and how you confirm that you are making a deposit to Kriptomat.

Written by Kriptomat Support Team
Updated over a week ago

My account was deactivated. How can I activate it?

There are many reasons why your account may have been deactivated. Read this guide to see how you can reactivate it.

Written by Kriptomat Support Team
Updated over a week ago

How to keep your funds safe by never trusting potentially fraudulent investment advisors

And why you should never allow others to access your user profile.

Written by Kriptomat Support Team
Updated this week

The story behind starting packages, vouchers and why you should avoid them.

A simple guide on why you should not waste your money on shady vouchers, packages and similar "once in life opportunity" deals.

Written by Martina
Updated today