Security

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17 articles in this collection
Written by Kriptomat Support Team and Martina

Is Kriptomat safe to use?

About our security.
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Written by Kriptomat Support Team
Updated over a week ago

Why am I logged out of my Kriptomat account?

Why you are logged out after 15 minutes of inactivity.
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Written by Kriptomat Support Team
Updated over a week ago

Is it safe to share my wallet address(es) publicly?

Do you want to receive crypto from a friend and are apprehensive about sharing your wallet address?
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Written by Kriptomat Support Team
Updated over a week ago

How to change my password?

A step-by-step guide on how to change your password.
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Written by Kriptomat Support Team
Updated this week

What if I forget my password?

A step-by-step guide on how you can reset your password if you have forgotten it.
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Written by Kriptomat Support Team
Updated this week

What is two-factor authentication (2FA)?

What is 2FA and why you must use it.
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Written by Kriptomat Support Team
Updated over a week ago

How to enable Google two-factor authentication (2FA)?

A step-by-step guide on how to set up Google Authenticator.
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Written by Kriptomat Support Team
Updated this week

How to disable Google two-factor authentication (2FA)?

A step-by-step guide on how to disable Google Authenticator.
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Written by Kriptomat Support Team
Updated this week

How to recover Google two-factor authentication (2FA)?

How to recover my Google Two-Factor Authentication if I lose access to my device?
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Written by Kriptomat Support Team
Updated over a week ago

What can I do if I lose access to my Google Authenticator and I don't have backup codes?

How to change the two-factor authentication from Google Authenticator to SMS
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Written by Kriptomat Support Team
Updated over a week ago

What can I do to make my Kriptomat account more secure?

Additional security recommendations from the Kriptomat team.
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Written by Kriptomat Support Team
Updated over a week ago

How to verify a new device?

How and why you can verify your login from a new device or a new location.
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Written by Kriptomat Support Team
Updated over a week ago

What if I don't receive a device verification email?

Here is what you can do if you don't receive the device verification email.
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Written by Kriptomat Support Team
Updated over a week ago

Additional confirmation of a bank deposit

What is IDCP, why and how you confirm that you are making a deposit to Kriptomat.
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Written by Kriptomat Support Team
Updated over a week ago

My account was deactivated. How can I activate it?

There are many reasons why your account may have been deactivated. Read this guide to see how you can reactivate it.
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Written by Kriptomat Support Team
Updated over a week ago

How to keep your funds safe by never trusting potentially fraudulent investment advisors

And why you should never allow others to access your user profile.
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Written by Kriptomat Support Team
Updated this week

The story behind starting packages, vouchers and why you should avoid them.

A simple guide on why you should not waste your money on shady vouchers, packages and similar "once in life opportunity" deals.
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Written by Martina
Updated today