When you first setup your Google two-factor authentication, you receive a backup authentication key in case you lose your phone or lose access to it. 

You can use this authentication key to recover your profile on a new device, so it is extremely important that you keep this key safe. 

On your new phone, install Google Authenticator and link/recover your Kriptomat account 2FA. Follow these steps:

  1. Open the Google Authenticator application.
  2. Click the press the red “+” button (in the bottom right corner) and choose "Enter a provided key". 
  3. You will see two input boxes: "Account name" and "Your key". 
  4. Enter the Account name which is in the following format: Kriptomat (your-email).
  5. Enter the recovery authentication key into the "Your key" input box.
  6. Click the "ADD" button. 

That's it! Your Google 2FA is now recovered on a new device!

If you are still unable to log in to your Kriptomat account, contact [email protected].

Did this answer your question?