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What if I don't receive a device verification email?
What if I don't receive a device verification email?

Here is what you can do if you don't receive the device verification email.

Kriptomat Support Team avatar
Written by Kriptomat Support Team
Updated over a week ago

Kriptomat uses device verification as a feature that requires all devices and IP addresses to be authorized before they can access your account. This process needs to be completed once for each new device or location.

When you make a login attempt from a new device or a new location, you will automatically receive an email with a confirmation link. You have to verify the device by clicking the link from the same device that you used to make the login attempt. 

The link has to be clicked within a 15 minute timeframe after making the login attempt. 

These emails can sometimes take more than 15 minutes to arrive, depending on the provider. It is possible that your internet provider is marking the verification emails as spam.

You can do the following to circumvent this:

  1. Check your spam/junk folder. If one of our emails are found in these folders, you should mark them as "Not Spam/junk".

  2. Add [email protected] to your email contacts or safe senders list.

  3. Change your email settings to save a copy of spam messages because many providers delete these messages by default before they ever reach your inbox.

If you don't receive the email at all, then please contact our chat support on the website or write an email to [email protected]

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