Whenever you make an attempt to log in to your Kriptomat account from a new device or from a new location, you will have to verify this was really you. This is an extra security measure to prevent unauthorised access to your account.
This process needs to be completed once for each new device or location.
The email will come from [email protected]. Please beware of phishing attempts by making sure that the sender's address is really correct.
The email will contain the following data:
If you are sure that it was you who made the login attempt from a new device or from a new location, then you can click the button "I authorize this device".
IMPORTANT: You have to click the button on the same device you used to make a login attempt. For example, if you used your mobile phone to login, then open the email on your mobile phone and click the button.
If the button doesn't work, you can use the provided URL. Copy and paste it into your web browser. The URL to authorize your device will only be available for 15 minutes, after that you may try and login again and you will receive a new e-mail, with a new URL. Again, this has to be done on the same device you used to make a login attempt.
What if I don't receive a device verification email?
Kriptomat uses device verification as a feature that requires all devices and IP addresses to be authorized before they can access your account. This process needs to be completed once for each new device or location.
When you make a login attempt from a new device or a new location, you will automatically receive an email with a confirmation link. You have to verify the device by clicking the link from the same device that you used to make the login attempt.
The link has to be clicked within a 15-minute time frame after making the login attempt.
These emails can sometimes take more than 15 minutes to arrive, depending on the provider. It is possible that your internet provider is marking the verification emails as spam.
You can do the following to circumvent this:
Check your spam/junk folder. If one of our emails is found in these folders, you should mark them as "Not Spam/junk".
Add [email protected] to your email contacts or safe senders list.
Change your email settings to save a copy of spam messages because many providers delete these messages by default before they ever reach your inbox.
If you don't receive the email at all, then please contact our chat support on the website or write an email to [email protected].
Do you still have any questions? Use the support chat to contact our support team or send us an email [email protected]