Whenever you make an attempt to log in to your Kriptomat account from a new device or from a new location, you will have to verify this was really you. This is an extra security measure to prevent unauthorised access to your account.
This process needs to be completed once for each new device or location.
The email will come from [email protected]. Please beware of phishing attempts by making sure that the sender's address is really correct.
The email will contain the following data:
- Login time
- IP address
If you are sure that it was you who made the login attempt from a new device or from a new location, then you can click the button "I authorize this device".
IMPORTANT: You have to click the button on the same device you used to make a login attempt. For example, if you used your mobile phone to login, then open the email on your mobile phone and click the button.
If the button doesn't work, you can use the provided URL. Copy and paste it into your web browser. The URL to authorize your device will only be available for 15 minutes, after that you may try and login again and you will receive a new e-mail, with a new URL. Again, this has to be done on the same device you used to make a login attempt.
Do you still have any questions? Use the support chat to contact our support team or send us an email [email protected]