If you wish to change the email address associated with your Kriptomat account, please follow the steps below. This helps us ensure the security of your account and verify that the request is coming from you.
Steps to request an email address change:
Send an email request to: [email protected]
In your message, please include the following information:
Your current email address (the one currently linked to your Kriptomat account)
The new email address you would like to use from now on
The reason for requesting this change
What happens next?
Your request will be reviewed and processed within 2 business days.
Once the email address has been updated, we will notify you via email.
Identity verification required
To ensure your account remains secure and that no one else is trying to change your email without your consent, you’ll be required to log in and complete verification within 1 business day after the change is made.
⚠️ Important: If you do not complete the identity verification within 1 business day, we may revert the changes and restore your previously used email address.
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If you still have additional questions or your issue has not been resolved, feel free to contact us at [email protected] or begin a Live Chat with one of our agents - available in 18+ languages!