Please take a look at our demonstration video here:
Additional questions on how to set up an automated transaction successfully via the mobile app:
I set up an Auto-Buy/Sell transaction for a cryptocurrency, and I can see that the target price has been reached. My transaction was not completed. Why?
This is because you are looking at the price of that specific cryptocurrency on our main page. The main page displays the average price, not the Buy or Sell price of the cryptocurrency.
The average price is calculated as the average of the Buy and Sell prices for a cryptocurrency at that precise moment.
The actual Buy or Sell price of a cryptocurrency can be found within a Buy or Sell transaction window. For more information on how cryptocurrency pricing works, we recommend checking our dedicated article here.
Your Auto-Buy/Sell transaction will be executed automatically when the Buy or Sell price reaches the target, not the average price.
Can I set up only one Auto-Buy/Sell transaction at a time?
The good news is that, no, you do not have to set up one single automated transaction at a time. You can set up multiple Auto-Buy/Sell transactions at the same time, as long as you have the funds/assets available.
I want to set up an Auto-Buy transaction, but the Buy option is disabled. What can I do?
Not to worry, our Support team will check this issue for you! All you need to do is contact us at [email protected] or start a Live Chat with one of our agents, and we will assist you further.
Will I be alerted when my Auto-Buy/Sell transaction is completed?
Certainly! You will receive an email from Kriptomat notifying you that the purchase or sale has been executed at the set price.
What payment methods can I set an Auto-Buy transaction with?
You can use your available EUR balance in your Kriptomat account, which will be deducted and frozen until the target price is reached and the transaction is completed. If you cancel the Auto-Buy transaction before it is executed, the EUR funds will be returned to your Kriptomat balance.
Otherwise, you can opt to pay with your debit/credit card, and the charge will be applied once the target price is reached and the transaction is completed.
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If you still have additional questions or your issue has not been resolved, feel free to contact us at [email protected] or start a Live Chat with one of our agents - available in 18+ languages!