If you have deleted your account and would like to use Kriptomat again, this is possible after you send us a request and our dedicated team checks and approves your request.

Kindly contact our support team via [email protected] with an inquiry for account reactivation.

In what cases can your account be reactivated?

If our risk management team did not disable your account, your account could most likely be reactivated.

***

Once you submit the request within 5 working days you will be informed about the check outcome.

NOTE: Kindly have in mind that if your account gets reactivated you will need to do the Identity verification (KYC)procedure again in order to fully reactivate it.

***

Do you still have any questions? Use the support chat to contact our support team or send us an email [email protected]

Did this answer your question?