Kriptomat is a government-licensed and regulated company that follows Anti Money Laundering (AML) and Counter-Terrorist Financing (CTF) procedures to protect both our users and our business. It is a way of ensuring an extremely safe environment for all involved parties. You can learn more about our policies here.
A Financial Background Check is a standard check that is implemented by our Compliance and Risk department. Once a user exceeds a specific threshold in Fiat deposits or withdrawals, Kriptomat is obliged to apply this one-time additional check to help us better understand your background and the nature of your relationship with our company. You will be contacted by a representative of our Compliance team, who will guide you through the process.
What do I need to provide?
1. Source of funds
You need to clearly state the source of your funds and send proof to support your statement. You may choose one of the following options:
Bank account statement where your income is clearly stated (salaries)
Work contracts
Investment contracts/statements
Balance of funds in checking and savings accounts
2. Proof of residence
You may choose one of the following options:
Utility bill (except for mobile phone)
Electricity bill
Bank statement
Tax return/council tax
What happens to my deposit? Where is my money?
Once the Financial Background Check is triggered by a deposit, you can still use your funds to buy cryptocurrencies. There may be specific restrictions for transfers from your Kriptomat account, and all future deposits will be on hold until you provide the information requested and the check has been completed.
What happens if I fail the Financial Background Check or I do not want to share the information requested?
If you fail to pass the check, we will not be able to offer our services to you. All your pending deposits will be rejected, and your funds will be sent back to the bank account they were sent from. Your account will then be restricted for future trading and investing.
Important note: The return of funds may incur extra transaction fees.
For additional questions about the Financial Background Check, please contact our Compliance department directly at [email protected].
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If you still have additional questions or your issue has not been resolved, feel free to contact us at [email protected] or begin a Live Chat with one of our agents - available in 18+ languages!