As a licensed and regulated cryptocurrency exchange, Kriptomat is required to abide by the same financial laws and regulations as banks.
For this reason, we do not process 3rd party transfers and only allow deposits and withdrawals to or from a verified bank account.
A verified bank account is an account under your name that you used to make a successful SEPA deposit to your Kriptomat account at least once.
Knowing that digital or 'challenger' and 'neo' banks (such as Revolut, Payoneer, and some traditional banks) use intermediary banks to process transfers, we felt the need to address this so that all our customers are fully informed.
What is an Intermediary Bank?
An intermediary bank works as a middleman between the remitting bank and the beneficiary bank. An intermediary bank is often required for international payments occurring between two banks, usually from different countries, where one bank may not have an established financial relationship in that particular country.
Intermediary banks are not supported by Kriptomat due to AML regulations. This is characterized as an infringement of the latter and can be considered a 3rd party payment.
Kriptomat does not accept 3rd party payments.
How can my deposit via an Intermediary Bank be accepted and processed?
For a deposit transferred via an intermediary bank to be accepted, it should contain the information below. Otherwise, it will be automatically declined:
Full name of the bank account holder - The actual sender of the funds. In this case, the Kriptomat user.
The personal IBAN of the sender - This is the IBAN that the user sees in their bank account. It should be included in the transfer details.
Any deposits that do not follow these guidelines will be automatically rejected by our bank partners and returned to the same IBAN they were sent from.
Important note: The return of funds may incur additional transaction fees.
Kriptomat will reject and return the deposit to the IBAN it was sent from. If the deposit was sent by an intermediary bank without the above-mentioned information, it will be sent back to the same IBAN, after which the customer bears sole responsibility to contact the intermediary bank or their bank, should the deposit not reach their account within 1-5 business days.
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If you still have additional questions or your issue has not been resolved, feel free to contact us on [email protected] or begin a Live Chat with one of our agents - available in 18+ languages!