To purchase with Skrill:
Log in to your Kriptomat Mobile App and go to the Buy & Sell tab (⇌ symbol). A new window will open.
Here you can choose from a list of available cryptocurrencies that you can buy by tapping the Bitcoin icon.
Then, choose your payment method by tapping Paying with.
A new window will slide open with the option to pay with Skrill.
When you enter the amount you wish to buy and click on Continue to payment, the preview of the transaction will appear.
Click Continue.
You will then be directed to the page where you need to enter your Skrill account email. This payment option has its own procedure, so you will simply have to follow the instructions on the screen to complete the purchase.
Additional questions/tips on how to buy cryptocurrencies with Skrill successfully:
My transaction shows a status of ‘pending/failed’ in my account. What can I do?
Not to worry! We encourage you to contact our Support team at [email protected] or start a Live Chat with one of our agents so that we can resolve this for you as soon as possible!
I am receiving a notice that my Skrill details and my Kriptomat account details do not match. What can I do?
Please keep in mind that all of your account credentials, including your email address, name and last name, phone number, country of origin etc., must match on both of your accounts.
If the issue persists, please contact us at [email protected], and we will complete the necessary checks to investigate further.
I entered my Skrill details correctly, but the button to confirm the purchase is greyed out. Why?
Below are some reasons why you are unable to confirm a purchase:
The Buy action in your account is restricted for security purposes.
You have reached your set daily/monthly limit for buying on Kriptomat.
There is a technical issue within the app.
Please contact us at [email protected], and we will complete the necessary checks to investigate further.
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If you still have additional questions or your issue has not been resolved, feel free to contact us at [email protected] or begin a Live Chat with one of our agents - available in 18+ languages!