Important note: For security reasons, you can buy digital currency with a credit or debit card only if your card supports ‘3D Secure’.
To determine if your card supports 3D Secure, you can contact your credit/debit card provider directly. Some banks will require various security steps to authorize a purchase using 3D Secure (text message, a bank-provided security card, or security questions).
Please take a look at our demonstration video here:
Additional questions/tips on how to buy successfully with your debit/credit card:
What debit/credit cards are supported on Kriptomat?
We support payments made with both Mastercard and VISA cards.
*Please note that, for specific countries, withdrawals are only permitted VISA cards. See more here: (insert link on how to withdraw via debit/credit card)
My transaction shows a status of ‘pending/failed’ in my account. What can I do?
Not to worry! We encourage you to contact our Support team at [email protected] or start a Live Chat with one of our agents so that we can resolve this for you as soon as possible!
I have previously purchased Kriptomat, but I do not see my card in the window when I try to make another purchase.
Are you certain you have ticked the box to save your card for your next purchase? Please do so so that your debit/credit card details appear automatically when purchasing.
I tried to purchase with my debit/credit card, which failed, and now my account actions are blocked. What should I do?
It seems that your purchase attempts were rejected, which requires additional investigation. We kindly ask you to contact our Support team at [email protected] or start a Live Chat with one of our agents in order to report this issue.
I entered my credit card details correctly, but the button to confirm the purchase is greyed out. Why?
Below are some reasons why you are unable to confirm a purchase:
The Buy action in your account is restricted for security purposes.
You have reached your set daily/monthly limit for debit/credit card purchases on Kriptomat.
There is a technical issue within the app.
All of the above can be checked promptly by our Support team if you reach out to us at [email protected] via email or start a Live Chat with one of our agents.
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If you still have additional questions or your issue has not been resolved, feel free to contact us at [email protected] or begin a Live Chat with one of our agents - available in 18+ languages!