Please take a look at our demonstration video here:
Additional questions/tips on how to exchange cryptocurrencies successfully:
My transaction shows a status of ‘pending/failed’ in my account. What can I do?
Not to worry! We encourage you to contact our Support team at [email protected] or start a Live Chat with one of our agents so that we can resolve this for you as soon as possible!
I am trying to exchange a cryptocurrency that I own for another one, but only the option ‘Request’ appears. Why?
Unfortunately, this means that the pairing you have selected is not available. What we can suggest is that you exchange the cryptocurrency you own for a more popular one, such as BTC or ETH, then exchange one more for the cryptocurrency you initially wanted to acquire.
The button to confirm the exchange is greyed out. Why?
There may be a technical issue present within your account. We kindly ask you to reach out to our Support team at [email protected] via email or start a Live Chat with one of our agents.
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If you still have additional questions or your issue has not been resolved, feel free to contact us at [email protected] or begin a Live Chat with one of our agents - available in 18+ languages!