The identity verification process usually takes anywhere from three minutes up to one hour. We will notify you via email once the process is finished. 

The process will be completed in three minutes if you have done everything correctly and followed all the instructions for the document photos and liveness check. 

Are there other ways to get verified?

Unfortunately, we do not offer verification via support tickets, by post, via email or in person. The only way to become verified is via our regular verification process.

Did the verification fail?

Please check this article or contact our support on support chat if your identity verification gets rejected. 


Do you still have any questions? Use the support chat to contact our support team or send us an email [email protected]

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